Privacy Policy

At The Golden Spoon, located at 42 Oak Street, Suite 200, Anytown, USA, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, share, and secure your personal information. This policy is effective as of January 1, 2025.

Information We Collect

We collect several types of information from and about users of our website, restaurant services, and other interactions:

Personal Information: This includes your name, email address, phone number, postal address, and any other information you provide when making a reservation, signing up for our newsletter, contacting us through our website, or participating in surveys or promotions.
Payment Information: When you make a reservation or purchase a gift card, we collect payment information such as your credit card number, billing address, and other financial details necessary to process your transaction. This information is securely processed by our trusted payment processor, and we do not store your full credit card number on our servers.
Device Information: We collect information about the device you use to access our website, including your IP address, browser type, operating system, and other technical identifiers.
Usage Information: We collect information about how you use our website, including the pages you visit, the links you click, and the time you spend on our site. We use this data to improve our website's functionality and user experience.
Location Information: With your consent, we may collect your precise location data through our mobile app or website features. This data is used to provide location-based services, such as suggesting nearby restaurants or offering location-specific promotions.
Cookies and Tracking Technologies: We use cookies and other tracking technologies to collect information about your browsing activity. These technologies help us personalize your experience, analyze trends, and administer our website. You can control cookies through your browser settings.

How We Use Your Information

We use the information we collect for various purposes, including:

Providing and Improving Our Services: We use your information to process reservations, fulfill orders, respond to inquiries, and improve our website and services.
Personalizing Your Experience: We use your information to personalize your experience on our website, such as recommending menu items or promotions based on your past preferences.
Communicating with You: We use your information to send you newsletters, promotional emails, and other communications about our restaurant and events. You can opt-out of these communications at any time.
Analyzing Website Usage: We use your information to analyze website usage and trends, which helps us improve our website and better understand our customers.
Preventing Fraud: We use your information to detect and prevent fraudulent activity, such as unauthorized transactions or account access.
Complying with Legal Obligations: We may use your information to comply with legal obligations, such as responding to subpoenas or court orders.

Sharing Your Information

We may share your information with the following categories of recipients:

Service Providers: We share your information with service providers who assist us with various aspects of our business, such as payment processing, website hosting, email marketing, and data analytics. These service providers are contractually obligated to protect your information and only use it for the purposes we specify.
Business Partners: We may share your information with business partners who offer products or services that may be of interest to you. In such cases, we will obtain your consent before sharing your information.
Legal Authorities: We may disclose your information to legal authorities if required by law or in response to a valid legal request, such as a subpoena or court order.
Other Third Parties: We may share your information with other third parties with your consent or as otherwise permitted by law.

Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:

Encryption: We use encryption to protect your sensitive information, such as your credit card number, during transmission.
Firewalls: We use firewalls to protect our servers from unauthorized access.
Access Controls: We restrict access to your information to authorized personnel only.
Regular Security Assessments: We conduct regular security assessments to identify and address vulnerabilities in our systems.

While we strive to protect your information, no security system is perfect, and we cannot guarantee the absolute security of your information. In the event of a data breach, we will take reasonable steps to notify affected users and comply with applicable legal requirements.

Your Rights

You have the following rights regarding your personal information:

Access: You have the right to access the personal information we hold about you.
Correction: You have the right to correct any inaccurate or incomplete personal information we hold about you.
Deletion: You have the right to request that we delete your personal information.
Opt-Out: You have the right to opt-out of receiving promotional emails and other communications from us.
Data Portability: You have the right to receive your personal information in a portable format.

To exercise these rights, please contact our Data Protection Officer, Eleanor Vance, at privacy@thegoldenspoon.com or call us at (555) 987-6543.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and update the effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

The Golden Spoon

42 Oak Street, Suite 200

Anytown, USA

Email: privacy@thegoldenspoon.com

Phone: (555) 987-6543

Our Data Protection Officer, Eleanor Vance, is also available to address any privacy-related inquiries.

Accessibility Statement

The Golden Spoon is committed to ensuring that our website is accessible to everyone, including individuals with disabilities. We are continuously working to improve the accessibility of our website and comply with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. For more information about our accessibility efforts, please visit our Accessibility page.